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 Full Privacy Notice

 for users/customers residing in the European Union (EU) 

Our Privacy Notice was last updated on 24 May 2018

 

Introduction

We/TVB Anywhere (see note below) respect your privacy and are committed to protecting your privacy. This Privacy Notice tells you how we collect use and hold personal information about you when we provide goods and/or services to you, and when you use our website www.tvbanywhere.com (“Website”), TV box, mobile app and/or our services. Information about you may be collected in paper form, by telephone, online, by email, or via other electronic means, for examples, when you activate our TV box, download/enable our mobile app, or when you create or log into your TVB Anywhere account (together “Service”).

This Privacy Notice was last updated on the above date to incorporate the new privacy law under the General Data Protection Regulation (EU) 2016 /679 which comes into effect on 25 May 2018 (Data Privacy Law). We are working towards enhancing our systems ready for these changes to service our customers residing in the EU.

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here.

Note: TVB Anywhere is a service provided by TVB Anywhere Limited (a company incorporated in Hong Kong). TVB Video (UK) Limited, an affiliate of TVB Anywhere Limited, is a company incorporated in England with registered number 03025010 whose registered office is at 100 New Bridge Street London United Kingdom EC4V 6JA.

Contents

Data Privacy Overview

We/TVB Anywhere (see note below) respect your privacy and are committed to protecting your privacy. TVB Video (UK) Limited and TVB Anywhere Limited are the controllers responsible for the Website, the Service, and for the personal information we collect use and hold about you.

This gives an overview of our Privacy Notice on how we collect use disclose transfer and store your personal data, for a full copy please click here. To incorporate the new privacy law under the General Data Protection Regulation (EU) 2016 /679 which comes into effect on 25 May 2018 (Data Privacy Law). We are working towards enhancing our systems ready for these changes to service our customers residing in the EU.

  1. Data Privacy Law and our approach towards protecting your personal information
  2. Purposes for which we use your personal information
  3. Your Legal Rights
  4. Contact Us

Note: TVB Anywhere is a service provided by TVB Anywhere Limited (a company incorporated in Hong Kong). TVB Video (UK) Limited, an affiliate of TVB Anywhere Limited, is a company incorporated in England with registered number 03025010 whose registered office is at 100 New Bridge Street London United Kingdom EC4V 6JA.

 

1.         Data Privacy Law and our approach towards protecting your personal information

The Privacy Law protects your privacy and ensures that the personal information that we hold about you is processed fairly and lawfully.

Personal information is data that can identify you, such as your name, address, and contractual details. It does not include data where the identity has been removed (anonymous data). We are obliged to observe the six Data Privacy Law principles when we and our affiliates collect use disclose transfer and store your personal information to ensure the data shall be :-

  • processed lawfully, fairly and transparently;
  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with the initial purposes;
  • adequate, relevant and not excessive;
  • accurate and kept up to date;
  • kept in a form which permits identification of the individual for no longer than is necessary;
  • processed in a manner that ensures appropriate security of the personal data.

2.        Purposes for which we use your personal information

We will only use your personal information when the law allows us to.

Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where we need to progress financial transactions.
  • To allow statistical analysis of information so we can plan the provision of Service:-

-    we will retain your shopping history and use details of the product(s) or package(s) you have previously purchased to make suggestions to you for other product(s) or package(s) that we believe would also be of interest to you.

-    we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytic purposes to understand how you use our Website and Service so that we can make the Website (and Service) more intuitive.

-    we will keep a record of programme(s) or package(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.

  • Where it is necessary for our legitimate interests (or those of a third party) and that your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Consent

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see paragraph 2, Section D (how we use your personal data) of the Full Privacy Notice for further details by clicking here.

Where we need to collect personal information by law, or under the terms of a contract we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

For a description of the purposes we plan to use your personal information, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below paragraph 1.4, Section D (how we use your personal data) of the Privacy Notice, please click here

3.         Your Legal Rights

You are entitled to:

  • Find out what personal information we hold about you,
  • Ask for out of date or inaccurate data to be updated, corrected, erased, or destroyed,
  • Request that we do not use personal information to send you marketing information,
  • Request that decisions about you are not made solely by an automated process,
  • Request that we provide a copy of personal data you have provided to us and in a format which will allow you to transfer the data to another data controller,
  • Request that we cease to process (or suspend processing) your data if you believe that the processing will cause you harm or distress

4.         Contact Us

If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at dataprivacy@tvbihk.com or write to the Data Privacy Team at TVB Anywhere, 9th Floor, Main Block, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon, Hong Kong.

A. Important Information and Who We Are

1                Purpose of this Privacy Notice

1.1           This Privacy Notice aims to give you information on how we collect and process personal information about you through your use of the Website and the Service, including any data you may provide to us when you use or purchase our product(s) or services, register as a subscriber, visit our Website, download/enable our app, or take part in any of our contest.

1.2           It is important that you read this Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing information about you, so that you are fully aware of how and why we are using such information. This Privacy Notice supplements other notices and is not intended to override them.

 

2                Controller

TVB Video (UK) Limited and TVB Anywhere Limited are the controllers responsible for the Website, the Service, and for the personal information we collect use and hold about you (together “we”, “us” or “our”1). Our parent company Television Broadcasts Limited (“TVB”), the affiliates and associated companies within the TVB’s group of companies (“TVB Group”) are the legal entities with whom we will share your personal information for processing purposes within the group. Details of the legal entities within the TVB Group can be found in the annual report of TVB here. This Privacy Notice is issued on behalf of TVB Video (UK) Limited, TVB Anywhere Limited and the TVB Group.

 

3                Contact Details

Our contact details are:

Data Privacy Team, TVB Anywhere

Email Address: dataprivacy@tvbihk.com

Postal Address: 9th Floor, Main Block,

TVB City, 77 Chun Choi Street,

Tseung Kwan O Industrial Estate,

Tseung Kwan O, Kowloon,

Hong Kong

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk) the supervisory authority of data protection issues for the UK, being the place where TVB Video (UK) Limited is incorporated (registered in England with registration number: 03925010). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

4                Changes to this Privacy Notice and your duty to inform us of changes

4.1           We regularly review this Privacy Notice and this version was last updated on 24 May 2018. It is important that the personal information we hold about you is accurate and current. Please write and tell us if your personal information changes during your relationship with us.

B. The Information We Collect About You

Personal information or personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

1                What information we collect

1.1          We may collect, use, disclose, transfer and store different kinds of personal information (personal data) about you. We have grouped them together in the following category:

  • Identity Information such as your first name, last (surname) name, username or similar identifier, title, date of birth, and gender.
  • Contact Information such as your billing address, delivery address, email address, telephone number, and fax number.
  • Financial Information such as your bank account and payment card details.
  • Transaction Information such as details about payments to and from you and other details of products and services you have purchased from us or our business partners.
  • Technical Information such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website and the Service.
  • Profile Information such as your username and password, purchases or orders, interests, preferences, feedback and responses to market surveys and contest conducted by us or on our behalf.
  • Usage Information such as information about how you use the Website and the Service.
  • Marketing and Communications Information such as your preferences in receiving marketing from us and our third parties and your communication preferences.

Please see the table under paragraph 1.4 of Section D (How we use your personal data) below for a description of the purposes we plan to use your personal data and the lawful bases/legitimate interest we rely on to do so.

1.2          We also collect, use and share Statistical Information such as analytical or demographic data for any purpose. Statistical Information may be derived from the personal information about you but is not considered personal data in law as this information does not directly or indirectly reveal your identity. For example, we may make use of your Usage Information to calculate the percentage of users accessing a specific service or website feature. However, if we combine or connect Statistical Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

1.3           We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

1.4           Where we need to collect personal data by law, or under the terms of a contract we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

2.         Third party data

You may occasionally need to provide personal information about other individual(s) to us. In each of such event, you are required to first obtain the authorization of such individual(s) before using, disclosing and transferring their personal information to us for the relevant purposes. We may require you to provide us with any supporting documents which may be necessary to prove such authorization. You should also advise such individual(s) that we may contact such individual(s) for further information.

C. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

  • Direct interactions (information you give us). You may give us your Identity, Contact and Financial Information by filling in forms on our Website, downloading/enabling our TV box or mobile app, by corresponding with us by post, phone, email, and other electronic means or otherwise. This includes personal data you provide when you:

-         apply for our product(s) or services;

-         subscribe to our services or publication;

-         request marketing to be sent to you;

-         enter a contest, promotion or survey;

-         contacting our customer services; or

-         give us feedback.

  • Automated technologies or interactions. As you browse or interact with the Website, buy or use any of our product(s) or services (such as using our TV box or mobile app, or when you create or log into your TVB Anywhere account), we may automatically collect Technical Information about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Cookies allow us to analyse web traffic and evaluate how you move around for analytics purposes to understand how you and other users use it so that we can make it more intuitive. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public services as set out below:

 

-         Technical Information from the following parties:

(a)         analytics providers such as Google Inc. based outside the EU;

(b)        advertising networks; and

(c)         search information providers.

 

-         Contact, Financial and Transaction Information from providers of technical, payment and delivery services based inside as well as outside the EU

-         Identity and Contact Information from publicly availably sources such as the registries of companies and the Electoral Register(s) based inside as well as outside the EU.

  • Telephone call. We will inform you if we monitor or record any telephone conversations between you and us for security reason, for record keeping of the transaction and/or for staff training purposes.
D. How We Use Your Personal Data

1. Purposes for which we use your personal data

1.1       We will only use your personal data when the law allows us to.

1.2       Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where we need to progress financial transactions.
  • To allow statistical analysis of information so we can plan the provision of Service:-

-        we will retain your shopping history and use details of the product(s) or package(s) you have previously purchased to make suggestions to you for other product(s) or package(s) that we believe would also be of interest to you.

-        we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytics purposes to understand how you use our Website and Service so that we can make the Website (and Service) more intuitive.

-        we will keep a record of programme(s) or package(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.

  • Where it is necessary for our legitimate interests (or those of a third party) and that your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Consent

1.3       Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see paragraph 2 below for further details.

1.4       A description of the purposes we plan to use your personal data, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below.

 

 

Purpose/Activity

 

Data2 Category

Lawful basis/Legitimate Interest

 

 

(a)

To register you as a new customer

  • Identity
  • Contact
  • Performance of a contract with you or to take steps to enter into a contract with you

 

 

(b)

To process and delivery your order including:

  • Manage payments, fees and charges
  • Collect and recover money owned to us

 

  • Identity
  • Contact
  • Financial
  • Transaction
  • Marketing and Communications

 

  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests in recovering debts due to us

 

 

(c)

To manage our relationship with you including:

  • Tell you about changes to our terms or privacy policy
  • Tell you about changes to our products/services
  • Ask you to leave a review or take a survey
  • Identity
  • Contact
  • Profile
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests in keeping our records updated, studying how customers use our products/services, enhancing or improving our services or communications for the benefit of our customers, and identifying and preventing fraud

 

 

(d)

To enable you to take part in a contest, prize draw or complete a survey

  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications

 

  • Performance of a contract with you
  • Necessary for our legitimate interests in studying how customers use our products or services, developing and growing our business, and determining the effectiveness of promotional campaigns and advertising

 

 

(e)

To administer and protect our business, the Website and the Service, including: -troubleshooting,

- data analysis,

- testing,

- system maintenance,

- support,

- reporting; and

- hosting of data

 

  • Identity
  • Contact
  • Technical
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests in running our business, provision of administration and IT services, ensuring network and information security, preventing fraud, and in the context of a business reorganization or group restructuring exercise

 

(f)

To deliver relevant content and advertisements to you and measure or analyze the effectiveness of the advertising we serve to you

  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Technical

 

  • Necessary for our legitimate interests in studying how customers use our products or services, developing and growing our business, and marketing our products or services to existing customers to increase sales
  • Necessary for our legitimate interests in studying your shopping history and usage of products purchased to make suggestions to you for other products or packages which we believe you will also be interested in

 

 

(g)

To use data analytics to improve the Website, the Service, marketing, customer relationships and experiences

  • Technical
  • Profile
  • Usage
  • Necessary for our legitimate interests in defining types of customers for our products/services, keeping the Website updated and relevant, enhancing, personalizing or otherwise improving our products/services for the benefit of our customers, and formulating our marketing strategy
  • Necessary for our legitimate interests in evaluating information on your  visits to our Website and how you move around for analytics purposes to understand how you and other users use it so that we can make it more intuitive

 

 

(h)

To make suggestions and recommendations to you about goods and services that may be of interest to you

  • Identity
  • Contact
  • Profile
  • Usage
  • Technical
  • Marketing and Communications

 

  • Necessary for our legitimate interests in developing our business, and marketing our products/services to existing customers to increase sales
  • Necessary for our legitimate interests in using the record of the programme(s) or offer(s)  that you have clicked on or watched or subscribed to target advertisement to you that is relevant to your interest, which we have identified based on programme(s) you have watched or subscribed

 

 

2.             Marketing and promotional offers from us

2.1           We strive to provide you with choices regarding certain personal data uses particularly around marketing and advertising.

2.2           We may use your Identity, Contact, Technical, Usage and Profile Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (“marketing”).

2.3           You will receive marking communications from us if you have requested information from us or purchased goods and services from us or if you provided us with your information when you entered into a contest or registered for a promotion and, in each case, you have not opted out of receiving marketing. You can ask us to adjust your marketing preferences or by following the opt-out links on any marketing messages sent to you or by contacting us at any time to update your preferences.

Third Party Marketing and Consent

2.4           We will get your express opt-in consent before we share your personal data with any company outside the TVB Group for marketing purposes.  

Opting out -

2.5           You can ask us or third parties to stop sending you marketing message at any time by checking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing messages sent to you or by contacting us at any time to update your preferences.

2.6           Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration (where applicable), product or service experience or other transactions.

3.        Cookies 

A cookie is a string of information that is sent by a website and stored in the computer memory.  We use cookie technology to help log visitors to our Website to assist us in service provision or improve our Website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Website or Service may become inaccessible or not function properly. For more information about the cookies we use, please see our COOKIE POLICY.

4.        Using our Website, mobile app and TV box

4.1           We regularly review this Privacy Notice and may from time to time update the terms and conditions for using our Website or Service (including any update to this Privacy Notice). We will tell you when this Privacy Notice has been updated. Please note that any form on our Website and Service that capture personal information is secured.

4.2           We do not knowingly collect data relating to children.

5.              Change of purpose

5.1           We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

5.2           If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

5.3           Please note that we may process your personal data without your knowledge or consent in line with our data privacy approach set out in this Privacy Notice, where this is required or permitted by law.

E. Disclosures of Your Personal Data

1.1       We may have to share your personal data with the parties set out below for the purposes set out in the table in Section D (How we use your personal data) above:

(a)         Internal Third Parties

Other companies in the TVB Group acting as processors based in Hong Kong and in the EU who provide IT, system administration services and/or corporate support services.

(b)        External Third Parties

Service providers acting as processors based in Hong Kong, the US, or the People Republic of China (PRC) or EU who provide, IT, system administration services, product development services, local distribution services or corporate support services.

(c)         Third parties to whom we may choose to sell, transfer, outsource or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

1.2      We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

F. International Transfers

1.1           TVB Anywhere Limited (a company incorporated in Hong Kong) and TVB Video (UK) Limited (a company incorporated in England) are the data controllers responsible for the Website, the Service and for the personal information we collect and hold about you. We share your personal data within the TVB Group and other external third parties:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where we need to perform a contract we have entered into with another person to facilitate service provision to you.

Many of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. As such, these activities will involve transferring your data outside of the EEA.

1.2           In other instances, when we transfer your personal data out of the EEA, we seek to ensure at least one of the following safeguards is implemented to protect your personal data:-

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
G. Data Security

1.1           We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

1.2           We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

1.3           We have internal policies on data protection and information security which define our commitments and responsibilities to your privacy. We provide regular training to staff that handle personal data to safeguard against any misuse and to help ensure your personal information is looked after properly. We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure way.

H. Data Retention

1.              How long we retain your personal data

1.1           We will only retain your personal data for as long as necessary as the law permits to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The factors we take into account in determining period of data retention.

1.2           To determine the appropriate retention period for personal data, we consider:

  • the amount, nature, and sensitivity of the personal data;
  • the potential risk of harm from unauthorised use or disclosure of your personal data;
  • the purposes for which we process your personal data;
  • whether we can achieve those purposes through other means; and
  • the applicable legal requirements.

1.3           By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a requisite period after they cease being customers to comply with legal requirements (such as for accounting or tax purposes).

1.4           In some circumstances you can ask us to delete your data: see Request erasure under paragraph 1.1(c) of Section I (Your legal rights) below for further information.

1.5           In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

I. Your Legal Rights

1.1           Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights: Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement. All request will be considered without delay and within ONE month of receipt as far as possible. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to request information about how your personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:
  • the purpose of the processing
  • the categories of personal data
    • the recipients to whom your personal data has been disclosed or which will be disclosed
    • the retention period
    • the right to lodge a complaint with the Information Commissioner’s Office
    • the source of the information if not collected direct from the subject, and
    • the existence of any automated decision making

Please email us or write to us.

We aim to ensure that the personal information we hold about you is accurate and up to date. There may be situations where you find the information we hold is no longer accurate and you have the right to have this corrected, please log on our Website to update your personal information or by Contacting us.
You have the right to have your personal data erased and to have confirmation of erasure but only where:
  • the data is no longer necessary in relation to the purpose for which the data was collected;
  • we process your data based on your consent and that you have withdrawn your consent;
  • where there is no legal basis for further processing; or
  • there is a legal obligation to delete the data.

However this will not affect the lawfulness of any processing carried out before your erasure request. We may not be able to provide certain products or services to you as a result and we will advise you if this is the case at the time upon your erasure request.

You have the right to ask us to stop using your personal data, however this may cause delays or prevent us delivery a product or services to you pursuant to your request for Service or under the existing contract you have with us.

You have the right to ask for processing of certain aspects of your personal information that we hold to be suspended or restricted:
  • if the accuracy of the personal data is being contested, or
  • if our processing is unlawful but you do not want it erased, or
  • if the personal data is no longer needed for the purpose of the processing but it is required by you for the establishment, exercise or defence of a legal claim, or
  • if you have objected to the processing, pending verification of that objection

However, this will not affect the lawfulness of any processing carried out before your request and that we may not be able to provide certain products or services to you pursuant to your request for Service or under the existing contract you have with us. We will advise you if this is the case at the time of your request to restrict or suspend the processing of certain aspects of your personal data.

(f)    Request transfer of your personal data

However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

1.2           Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.

1.3           If you are unhappy with the way we use your personal data, you also have the right to complain to the Information Commissioners Office (ICO) (www.ico.org.uk) being the supervisory authority of data protection issues for the UK, where TVB Video (UK) Limited3 is incorporated. Details can be found here. We would, however, appreciate the chance to deal with your concerns by Contacting us before you approach the ICO so please contact us in the first instance.

2.         Our Contact details

If you wish to exercise any of the rights set out above, please Contact us by emailing our Data Privacy Team at dataprivacy@tvbihk.com to us at specifying what category of information is being sought:

Data Privacy Team, TVB Anywhere

Email Address: dataprivacy@tvbihk.com

Postal Address: 9th Floor, Main Block,

TVB City, 77 Chun Choi Street,

Tseung Kwan O Industrial Estate,

Tseung Kwan O, Kowloon,

Hong Kong

 3.         No fee is usually required  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out in sub-paragraph 1.1 above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 4.        What we may need from you

We may ask you to give us specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

5.         Time limit to respond  

We try to respond to all legitimate requests within ONE month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

J. General

This Privacy Notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Notice, the English version shall prevail.

This Privacy Notice is last update on 24 May 2018



[1] When we mention “we”, “us” or “our” in this privacy notice we are referring to the relevant company in the TVB Group who are the controller of your personal data and are responsible for processing your personal information.

[2] Please see paragraph 1, Section B (The information we collect about you) above for the different kinds of personal data in each ‘data category’.

[3] TVB Video (UK) Limited is incorporated in England under company registration no:03925010.